eCallChina Phone Card Knowledge Base and Customer Support System
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 Q: Can two people use one PIN at the same time?
No, You can give your PIN number to any one to use your card but two people can not make a call at the same time.
 Q: How can I find Country Code/Area Code?

We assume that our customers know their destination country code and area code.

You can simply use Google or any search engine to search it. For example, the following link will search "China country code" from Goole.

http://www.google.com/search?sourceid=navclient&ie=UTF-8&rls=GGLG,GGLG:2005-18,GGLG:en&q=China+country+code

You can also find it from our website http://www.ecallchina.com/country

However we do not guarantee the accuracy of the information.

 Q: How do I use my phone card to make calls?

Please follow these general steps for using a prepaid phone card:

  1. Dial the toll free access number or local access number of your phone card.
  2. Enter the PIN number.
  3. Dial the destination number.
    -- For US calls, dial 1 + Area Code + Number.
    -- For International calls, dial 011 + Country Code + City Code + Number.

    Please DO NOT add leading "0" before country code and area code. For example, if you call to China phone number 010-8765-4321. The correct dial is 011-86-10-8765-4321. Please DO NOT dial it as 011-086-010-8765-4321. The same rule is applied to other countries.
  4. To place another call, press ## or ### or others depends on which card you used.

 

 Q: What is Message 25?

"We cannot complete your call as dialed, please hang up and try again or contact customer service. Message 25."

If you heard the above message, it indicates your PIN# is being used. Most probably it is because you did not hang up your phone properly. Please have a break then try again later. Continous trying will not help anything.