If you feel you lost replied messages, please do the following:
1. login My Account to check your inbox. The replied messages always arrive at your inbox first, then redistribute to your email. Sometimes email messages could be lost.
2. If you can confirm that the replied messages were truely lost, please Contact Us with the China cell phone number. We may track the replies from China cell phone to see what is going on.
Our service is generally reliable but we cannot guarantee 100% delivery.
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