eCallChina Phone Card Knowledge Base and Customer Support System
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 Q: I forget my password, how can I get it?

You can Retrieve Your Password by following the link in the page you want to login your account.

Once our system identifies your account by your email address, our system will send you the password to your email instantly. Usually you can get it within seconds, but due to many possible problems during email delivery, you may not be able to get it from your account. If you cannot receive your password in a reasonable time frame, please do following things:

  1. Check whether your email blocks messages from eCallChina.com
  2. Check whether our messages are in your bulk of junk message folder
  3. Verify your email account is still working and it is not over-quota.
  4. Contact us if you still cannot get your password.