eCallChina Phone Card Knowledge Base and Customer Support System
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 Q: I bought SMS credits through Paypal service. Why do not I get my credits?

If your Paypal's primary email address is different from your eCallChina My Account email address, you will not receive credits from your account. Paypal always use your primary email address to notify your payment so we can only use your Paypal primary email to process your order.

If you do not receive SMS credits from your account, please:

  1. Check your Paypal primary email address for the credits
  2. Contact Us to transfer the credits from your primary email account to your other accounts on our website.