eCallChina Phone Card Knowledge Base and Customer Support System
Calling Detail Records Expand All Ask a Question/Contact us Get this link
 Q: When I purchased the card, the rate was advertised as 2.0¢/minute, but why the rate is displaed as 2.2¢/minute now?

We could sell a card in different prices, for example, different discount in different time, or different price in different time. However we only has one system for one card's calling records, so the rate showed in the call records is always calculated by the phone card's face value $20.00, or other denominations such as $25, $10. If you got discount when you ordered the phone card, the rate you saw is calculated based on the price you actually paid. In this way you the rate you saw in our advertisement (our website) is always lower than the rate you can read from  your calling records because we always sell cards in a lower price.

eCallChina.com often provides discount coupons that reduce the cost of our cards. So don't be confused about the rates when you purchase a $20.00 (or other denominations) card for less than its face value. Your calling records does not show the lower rates. The cost per minute is determined by the face value of the card. But when we give you a discount, we do the math, then advertise the discount rates so you can see the very low prices you are actually paying per minute. It's just another great service from eCallChina. Remember, you always pay the advertised rate and you never pay any hidden charges or fees. We think that should make you happy!