eCallChina Phone Card Knowledge Base and Customer Support System
Phone Card Expiration Date Expand All Ask a Question/Contact us Get this link
 Q: Can I extend my phone card expiration date for addition days?
Sorry we do not have any control over the phone card expiration date. If you predict you will not be able to use all of the minutes before expiration date, please Contact Us at least 1 week before the expiration date. We can deactivate your PIN# and issue you a store credit for your remaining balance.
 Q: Do you have a phone card that has no expiration date?

Yes, our Rechargeable Piness Speed Dial Phone Card does not have expiration date. You can keep using it as long as you keep it in activate status. To keep it in activate status, please ensure to make at least one call within every 60 days.

Our IDT Super Quick Phone Card has 1 year expiration date. If you recharge this card, your expiration date will be automatically extended. The same rule is applied to our Open Mind II phone card.

 Q: How can I know my phone card expiration date?

You can get the phone card's expiration date information on our phone card web page. Just click the phone card image or click "More Info" to enter the detailed information page for the phone card you purchased, you will find the expiration information.

However, if you forget the first date you used the PIN#, please Contact Us to get your phone card PIN's expiration date.

 Q: I do not want to receive the expiration remindering message, how can I do?
You can simply remove your email address from our expiration mailing list. Once your email address is removed, you will not receive any promotional message from us as well.
 Q: I order 5 cards in one order, when will my phone cards expire?

Phone card's expiration date is counted by certain days after the first usage. If you have more than one PIN number at the same time. We suggest that you use your PIN# one by one to avoid confusion and to avoid your PINs expire at the same time.

 Q: The rechargeable pinless speed dial card has no expiration date but why I cannot use it any more?
To keep the Rechargeable Pinless Speed Dial phone card in an active status, at least one call in every 60 days is required. If your card has not been used in 60 days, the pin# could be set inactive status then you cannot use it. If you get such a problem please contact us with your PIN# and we can re-activate your PIN# within 24 hours.
 Q: When will my phone card PIN# expire?

Each phone card has different expiration date. Some of them expire on 90th day after the first usage, while some of them expire on 180th day after the first usage. The expiration date is counted after the first usage, rather than the date you purchased the card. For example, if you ordered our phone card on Jan 1st, 2005, but you have never used it until July 1st, 2005, then your card will be valid for certain days after July 1st 2005.

You can get the phone card's expiration date information on our phone card web page. Just click the phone card image or click "More Info" to enter the detailed information page for the phone card you purchased, you will find the expiration information.

 Q: Why do I receive a reminder from eCallChina in 70th day after I placed the order?

It is a courtesy to send a message to our customers on the 70th day after a phone card is ordered. In this way we try to remind our customers to use all of the minutes before the expiration date to avoid any minute lose due to phone card PIN expiration.

You will receive such a courtesy alert, but it DOES NOT MEAN your phone card will expire on the 70th day after purchase. Many customers were confused, but we hope it is clear enough.

For more information on phone card expiration date, please check more articles.