eCallChina Phone Card Knowledge Base and Customer Support System
9. Customer Service Expand All Ask a Question/Contact us Get this link
 Q: Who handles customer support?
eCallChina handles customer support. Our main goal is your satisfaction. Therefore, our customer support representative will contact the service providers on your behalf in order to rectify any problem. Typically, most problems are corrected within one business day. One major exception is lost minutes which takes a few days more because the carrier must investigate on a case by case basis in order to adjust lost minutes.