eCallChina Phone Card Knowledge Base and Customer Support System
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 Q: Return and exchange policy

All sales are final. We can only return or exchange a phone card that is failed to work for the reasons on our side. For a return, 10% restock fee may be charged.

If your phone card is expired very soon and you think you cannot use up all of the minutes before the expiration date, we can deactivate your card and refund the remaining balance as store credit, if you request the deactivation at least one week in advance before the expiration date.