eCallChina Phone Card Knowledge Base and Customer Support System
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 Q: My card should have more than 10 hours but I was told no minutes after a 2-hour call.
It could happen if a call was longer than 2 hours. Some phone cards' system automatically drop a call if it is longer than certain times, for example, 2 hours or 3 hours to fix inappropriate hang-up problem. It this happens, please just hang up and try again after a 30-second break. You will find your minutes are "back".