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Q: Did not get a good connection, but balance on the phone card got deducted
This could happen if the phone rings more than 4 times or equivalent to 30 seconds without a connection. This happens very rarely with a couple of our phone cards. You can contact us to request minutes credit. If this happens repeatedly, please try it at another time. The phone card may also have problems for the specific region you call. If this is the case, please stop using the same card, and
for a card exchange or store credit.
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