Please follow the exact instructions we emailed you when you purchased your calling card. You may have misdialed your destination number. Also be aware that some pay phones and cellular phones have restrictions. Check the number and dial again. If the problem persists, please Contact Us with your PIN# and destination number including country code, area code and phone number.

If you call to a mobile phone number, the connection also depends on the signals of your party's cell phone. You may try to call cell phone number in a different time to see whether you can get better connection.