eCallChina Phone Card Knowledge Base and Customer Support System
Connection and Sound Quality Expand All Ask a Question/Contact us Get this link
 Q: My call was connected but the quality was very poor

Please hang up and try your call again. Sometimes it will automatically fix a connection problem. If it does not work for you, please Contact Us. You must provide the following information so that we can check the quality problem:

1. Your PIN#

2. The access number you used

3. The destination number you called including country code, area code and phone number

4. The time you encountered the problem

5. Describe the problem you met