Certain card(s) for Asian countries tend to have such problems during evening or weekend hours. Please try it at a different time, or Contact Us about the problem if it is persist. Please ensure to provide at least one access number so we can check it.
Please refer this section to get more information:
Choose Phone Card --> Calling From Local Access Numbers
Choose Phone Card --> Calling From Cell Phone
Access Numbers can be found in a number of different ways. On the product page of each card, you can find the main access number with a link to additional access numbers and access numbers in additional languages. Additionally, when you order a card, you will receive a confirmation email with the main access number included and a link to additional access numbers. You can also find the access numbers from your order history. Please keep in mind different phone cards have different access numbers.
Local access means that instead of using a toll free number to dial into our system to place a call, you dial a local number in your area code. Many of our phone cards have local access numbers. If your phone card offers local access, please use a local access number to get the most minutes possible out of your card. If a local access number is not available in your city, you can also use our toll free number.
For more information about local access number, please check Calling From Local Access Numbers.
Local access numbers are the phone numbers in your area in which you can use your phone card. Typically, these numbers carry no long distance charges which make the calling rates for local access numbers cheaper. That is, you can get more minutes from your phone card by using a local access number. However, during heavy usage periods (like holidays), these numbers can be overloaded.
Toll free access numbers are the phone numbers that start with 1-800, 1-888, 1-877, 1-866, etc. By using a toll free number, you are charged a slightly higher rate because your phone call is routed using the least busy line. Therefore, you have slightly fewer minutes but usually have less busy signals from the toll free access number.
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