eCallChina Phone Card Knowledge Base and Customer Support System
Order Verification Expand All Ask a Question/Contact us Get this link
 Q: I am a new customer. Why my order is in PENDING status?
To security reasons, we now require phone confirmation for the first order of all new customers. Afterwards, orders will be processed automatically without delay, usually in a few seconds.

Our Customer Care Associates will call you to confirm your order at a time convenient to you. Once your order is successfully confirmed, the PIN(s) of the phone card(s) will be delivered to you immediately via email or over the phone. Your future order will be processed online without any delay. We sincerely appreciate your understanding.