A failure to provide the required discount rarely happens. When it does, it is because:

• Your did not complete your order within 20 minutes of validating your coupon code.
• Your closed your browser after you validated your coupon code.
• You did not follow the regular steps to complete the order. For example, you clicked "back" and "forward" on your browser after you validated your coupon code.
• Your browser does not support cookies.
• You did not use the coupon code correctly.

If you had this experience, we will remedy the problem. Simply Contact Us with the coupon code and your order ID.