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 Q: What do I do if I think I have been double charged for one transaction?
This is a very rare occurrence, usually attributed to the customer submitting his order more than once. This can happen if, for example, you lost your internet connection after your payment was submitted, then you submit it again believing the payment did not go through.

If you suspect you have been double charged, please Contact Us with your first 4 and last 4 digits of your credit card, and the transaction date. We will find out what was the problem and fix the problem. Note that you do not have to call your credit card company to solve payment problems with eCallChina.com. We will always work with you to get satisfactory solutions to your payment questions.