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 Q: If I see multiple records on my online credit card report, does this mean you charged me more than once?

You are only charged once for each valid transaction but you may see more than one record from eCallChina. This is because, for every attempted order, there are three possibilities:

  1. Your transaction passed through our system and was approved. In this case, and only in this case, were you charged. A record of this charge will likely appear on your online credit card report.
  2. Your transaction did not pass through our system at all. In this case, our system and your bank will have no record of the transaction.
  3. Your transaction passed through our system but, for some reason, was declined. A record of the attempted transaction may be recorded on your credit card report, but eCallChina made no charge to your account. In such cases, we make sure that all invalid which appear on credit card reports are removed after a few days.