eCallChina Phone Card Knowledge Base and Customer Support System
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 Q: Order processing for existing customer

You can expect to get our phone card PIN from your email box immediately, within seconds, after your payment is successfully completed. However, it is possible that there may be a delay in processing. You can always get your phone card PIN# from My Account.

If you are a return customer but your order was still in pending status, please check Why order verification is for return customers.