eCallChina Phone Card Knowledge Base and Customer Support System
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 Q: My account had not been recharged, and there is no item in the Activate Minutes page.

If you cannot find an item in Activate Minutes page and your account had not bee recharged, most probably it is because you used your PIN# soon after you recharged it. Our system cannot recharge your PIN# if you are using it. The system needs about 5 minutes to successfully recharge your account.

To verify the cause of your problem was your immediate use of your card, please check your calling detailed records on the website.

To rectify this situation, please contact us with your pin# or order ID.

Please avoid to make call within 5 minutes after recharge.