eCallChina Phone Card Knowledge Base and Customer Support System
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 Q: I have made payment successfully but why the minutes had not been recharged to my account?

Ordinally, our system adds minutes to your card automatically after your payment is received. The problem of minutes not being credited to your account could occur with Rechargeable Pinless Speed Dial phone card when

You can remedy this probelm yourself by taking the following steps:

  1. Please login your account at http://www.ecallchina.com/myaccount
  2. Click the link of "Activate Minutes" on the left.
  3. Follow the page instructions to activate your minutes.
  4. After you activated the minutes, wait at least 5 minutes before trying to use the card.

If, after the above steps, the problem is not remedied, please contact us with your order ID.