eCallChina.com Home - Support Home
2477: 1. Welcome!
2498: I have made payment successfully but why the minutes had not been recharged to my account?
2505: I paid successfully but why did I only get 10 cents in my account?
2675: My account had not been recharged, and there is no item in the Activate Minutes page.
2679: Why I was told my pin# was zombied when I recharged my pin?
2500: 1. Why should I use eCallChina phone cards?
2638: Can I use one phone card to call different countries?
2632: Do I need a long distance carrier on my pone to use phone cards?
2659: Does eCallChina charge me anything else beyond payment for a prepaid phone card?
2634: How are service fees applied?
2502: How do prepaid phone cards work?
2639: How many minutes will I have on my card?
2507: Rates are subject to change without notice, how can I trust the rate?
2501: What are phone cards/calling cards?
2633: When I dial from a cell phone, is there any extra fee?
2645: How can I have more minutes on my card?
2503: How can I recharge my existing PIN instead of getting a new PIN?
2504: How can I recharge my PIN?
2693: Voucher PIN or new rechargeable PIN?
2508: Phone Card Fee-Related Glossary
2509: Phone Card Tech-Related Glossary
2525: How can I find the right card?
2510: How to search a phone card with the lowest rate calling a country?
2511: How to search local access number phone card?
2648: In what currency are the prices quoted?
2513: Call I use my cell phone to call your local access numbers in other states?
2515: How to determine if an access number is within my local service area?
2512: Why is it referable to make calls using local access numbers?
2514: Why should I cancel my international long distance plan?
2620: Can I call USA toll free number from China?
2520: Can I use eCallChina phone cards to make calls from any country?
2678: How can I choose a better phone card for calling from China?
2519: How can I make calls from Hawaii and Alaska?
2499: How can I make calls from mainland China to USA and other countries?
2518: How can I make calls from Taiwan?
2517: How to call from Hong Kong?
2516: How to make calls from Canada?
2682: What phone cards can be used to make calls from China to the USA?
2522: Are there any advantages to making calls from my cell phone?
2521: Do I get higher rate for calling to a cell phone number outside of North America?
2523: Why should I block international long distance call from my cell phone?
2524: Am I charged a higher rate if I make calls to a cell phone outside of the USA?
2621: I cannot see the China mobile phone rate. What is the rate for China mobile phone number?
2666: Return and Exchange Policy
2529: I am a new customer. What is the process you will use to fill my order?
2530: Order processing for existing customer
2641: I left a wrong email address. How can I get PIN?
2552: Ten minutes have passed and I have not received the PIN, calling instructions, etc. What should I do?
2528: Where/How do I receive my phone card PIN after my order is processed?
2532: Can I order phone cards by mail?
2533: Everything seems to be fine, but I still cannot place an order. What is the problem?
2625: I am unable to connect to your server. What should I do?
2536: If I see multiple records on my online credit card report, does this mean you charged me more than once?
2537: My credit card had been charged but why have I not received a PIN?
2531: My credit card was not issued by a USA bank, can I still place an order?
2535: My order did not go through, will I get charged?
2582: What do I do if I think I have been double charged for one transaction?
2538: What is CVV2 number (credit card verification number)?
2534: What is the difference between Paypal and Credit Card Payment?
2656: What kind of payment methods I can use at eCallChina.com?
2667: Why is eCallChina having difficulty finding the payment I made through Paypal?
2623: Why was I told my the address I provided and my credit card billing address do not match?
2658: Will my credit card periodically be charged for service at eCallChina.com?
2545: How can I change my credit card billing address?
2614: How can I change my email, password or get password?
2624: I mistyped my email address, what can I do?
2657: What is my billing address?
2546: How can I get a coupon code from eCallChina?
2547: How do I use a coupon code when placing an order?
2619: I do not want to receive any promotional messages from eCallChina. How do I accomplish this?
2548: I used my discount coupon code but my credit card was charged the full amount. What can we do about this?
2622: What is a coupon code and do I have to use one when placing an order?
2550: What is the 3WIN award program?
2574: What shall I do if I want to refer some friends? Can I get some benefit?
2549: Why I was told that my coupon code was invalid?
2551: Why should I join the 3WIN award program?
2555: How long can I expect Phone Card PIN after my order is being in PENDING status?
2553: I am a new customer. Why my order is in PENDING status?
2554: I am a returning customer, why is my order still in PENDING status?
2626: I am working now but I left my home phone number. How can I be reached for verification?
2640: What is the phone number you can call eCallChina to verify your order?
2642: Why do you need my credit card bank customer service phone number?
2557: Access number always get a busy signal, cannot get connected
2649: Call from local access numbers or cell phone
2636: How to find my access numbers?
2558: I cannot find local access numbers in my area. What should I do?
2556: The access number not available
2637: What does local access mean?
2661: What is the difference between local access and toll free access?
2559: Will you add local access numbers in my area?
2562: I am using the correct access number and valid PIN, but why I was still told the PIN# is invalid?
2563: I misplaced or lost my PIN. How can I get it resent to me?
2646: Where/How do I receive my phone card PIN?
2561: Why I was told that the PIN# is inactivated?
2560: Why the PIN# I received is invalid?
2568: I cannot get connected after dial destination number
2564: My call was connected but the quality was very poor
2565: Did not get a good connection, but balance on the phone card got deducted
2644: How can I check the minutes remaining in my phone card?
2584: I recharged $40 and I should get 2500 minutes, but why I only have 2460 minutes?
2663: Is there a surcharge calling from a payphone?
2681: Jumbo Minutes card only: why my minutes are almost double charged?
2583: My card should have more than 10 hours but I was told no minutes after a 2-hour call.
2575: Rates are subject to change, how can I trust it?
2687: The rate was advertised as 2.0 ¢/minute when I purchased, but now the rate is 2.2 ¢/minute, why?
2566: Total minutes in the card is different from what you expected
2670: Can eCallChina guarantee 100% time connection or 100% satisfaction?
2616: eCallChina Policies
2573: How to file a complaint to eCallChina LLC?
2569: I ordered a wrong card, can I exchange it?
2572: Our Problem Solving Time Scale
2571: Return and exchange policy
2570: We are committed to provide you the best customer service
2615: Where is eCallChina located and how can I contact eCallChina?
2660: Who handles customer support?
2579: Can I extend my phone card expiration date for addition days?
2577: Do you have a phone card that has no expiration date?
2580: How can I know my phone card expiration date?
2618: I do not want to receive the expiration remindering message, how can I do?
2581: I order 5 cards in one order, when will my phone cards expire?
2680: The rechargeable pinless speed dial card has no expiration date but why I cannot use it any more?
2576: When will my phone card PIN# expire?
2578: Why do I receive a reminder from eCallChina in 70th day after I placed the order?
2586: Can I get call detail records for the phone card I purchased?
2585: When I purchased the card, the rate was advertised as 2.0¢/minute, but why the rate is displaed as 2.2¢/minute now?
2592: Why cannot I check my call detail records in my account?
2686: Why my phone number is showed as 213629xxxx, rather than my own number?
2589: How to setup pinless calling?
2590: I have setup pinless phone number but why I was still asked for the PIN# every time?
2587: What is Pinless Calling?
2588: Which phone cards do support Pinless Calling?
2591: What is speed dial feature?
2602: Can I transfer my credits to other people or other accounts?
2601: Does my SMS credits have expiration date?
2594: How many free credits can I get?
2603: I bought SMS credits through Paypal service. Why do not I get my credits?
2595: Where and how can I order SMS credits?
2676: Why I was told a cell phone cannot receive free credit message any more?
2613: How can I close my account?
2610: How can I create an account at eCallChina.com?
2612: How can I merge my accounts?
2611: I was told I have already had an account before but actually I did not
2540: How to change my email address?
2544: How to change my password?
2617: I do not want to receive any promotional email message from eCallChina, what can I do?
2665: I forget my eCallChina password and my email is invalid now. How can I do?
2542: I forget my password, how can I get it?
2543: My password had been reset by eCallChina. How can I get my new password?
2541: The email address I used is not valid any more, what should I do?
2608: Can I receive replied message from my cell phone in USA?
2596: How China mobile phone users reply my messages?
2597: How many times a message can be replied?
2643: I found I lost many replied messages from China cell phone. How can I do that?
2598: What is the replied phone number composed of?
2599: Where do I get replies from China cell phone?
2609: Can I send messages from my cell phone to China cell phone via eCallChina website?
2607: Can I use eCallChina SMS service to send message to other countries?
2606: Can I use eCallChina SMS service to send messages to Hong Kong, Taiwan mobile phone?
2600: Can you guarantee 100% delivery?
2593: How can I send short text messages to China mobile phone?
2605: One of the channels does not work, how can I do?
2746: Unallowed China mobile phone short message contents
2604: What is the difference of the two channels?
2653: For what purpose is my information collected?
2654: How can I cancel my account and erase all my personal information from the web site?
2647: Is using credit card safe on your website?
2655: What information does eCallChina.com collect?
2662: Can two people use one PIN at the same time?
2650: How can I find Country Code/Area Code?
2651: How do I use my phone card to make calls?
2652: What is Message 25?